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CellUp.com Returns Policy


We give you a 10 day, money back Guarantee! If you are dissatisfied with any item, for any reason within the first 14 days from the date shipped, complete the Return Request Form. When filling out the form please use your store order number example : "CellUp-DS-xxxxx" this information will be printed in the PO# field on the packing slip that you have received with your order.

Exceptions: Both wired and wireless (including Bluetooth) Car kits that have been installed are not returnable except for warranty replacement. Opened Software(whether used or not) and Memory Cards(whether used or not) are non refundable.
Please note that by filling out the Return Request form that you agree to all policies listed below:

Refused shipments will be charged twice the normal shipping fee.
 RETURN Merchandise Authorization (RMA) requests are processed within two (2) work days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the item back.

You can return complete undamaged hardware for a full merchandise refund under the following conditions:
  • Unless we have made a packing & shipping error, the merchandise must be sent back in its original packaging and received in the same condition as when sold to you, including all parts and pieces.
  • Software cannot be opened or tampered with.
  • Both wired and wireless (including Bluetooth) Car kits that have been opened or installed are not returnable except for warranty replacement.
  • Merchandise must be repackaged properly so that it is not damaged during shipping.
  • The package MUST have our Return Authorization Number on the return label!
  • Packages returned without the Return Authorization Number on it will not be processed and may be refused!
  • To obtain a Return Authorization Number please complete the Return Request Form.
    When filling out the form please use your store order number example : "CellUp-DS-xxxxx" this information will be printed in the PO# field on the packing slip that you have received with your order.
  • On non defective items returned for Refund, & or Warranty item(s) returned after 14 days, the customer is responsible for shipping charges to us.
  • On orders where Free shipping was invoiced, the published shipping fee is deducted from non defective items returned for refund.
  • Warranty & Replacement items are shipped prepaid by CellUp.com.
  • We may need to bill your credit card for the replacement item(s) upon shipment, & process your product refund to your credit card only upon return receipt of the items meeting the above requirements.


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